Frequently Asked Questions
What is the recommended age for children to play Xyloba?

Xyloba is suitable for children above the age of 5. Under the supervision of their parents, children above the age of 3 can already start constructing musical runs with the piccolino and mezzo basic kits. Xyloba is not suitable for children below the age of 3.

What is so special about Xyloba?

Providing children with access to the world of melodies and rhythms, an almost unlimited number of different setup variations, the opportunity to enhance their spatial imagination and a creative approach to music are but some of the features that make Xyloba exceptional.

What do I have to keep in mind when building with Xyloba?

It is important that the ramp with the shorter end is inserted into the round opening of the sound block. The somewhat longer end of the ramp must be mounted at a higher level on the opposite sound block. Each sound block has 4 outlets for the ramps. There is, however, only one inlet.

Is it also possible to buy individual Xyloba building components?

All Xyloba elements are available individually. An overview of all items is provided on the website under the category Produkte (basic) > Individual parts.

Do I have to know the notes in order construct a Xyloba marble run?

No. The chimes can also be randomly mounted and interchanged just for fun. Coincidences often result in enchanting melodies.

Can I also construct marble runs that play popular songs?

That is possible. The Xyloba song booklet offers instructions for assembling marble runs for 12 complete songs. And the two melody kits, melodia folksongs 1 and 2, include the necessary material and assembly instructions for the starting tunes of 12 songs.

Does Xyloba contribute in imparting basic knowledge of music?

Yes, Xyloba allows children to have loads of fun discovering and recognising different note values, for instance ½ notes, ¼ notes, ⅛ notes as well as their dotted forms. The 20 different chimes, which range chromatically from G2 to D4, help distinguish between pitches and intervals. (All tunes sound two octaves higher than written.)

How does the ordering process work with Klarna?
How does the ordering process work with Klarna?
Further information under the following link:
How does the ordering process work?
  1. Add the items you wish to order to your shopping cart. You can see the contents of your shopping cart at any time by clicking on the "Shopping Cart" link on the top right-hand side of every page (first step in ordering process).
  2. From the shopping cart, you will then proceed to the checkout. In the event you already have an e-shop-direct account, you may enter your login information now (e-mail address + password). If you do not have an account, you will create one now.
  3. During the next step, you will choose your delivery and payment methods. Depending on the selected payment method, you will be directed via a secure SSL connection to your payment service provider in order to enter your payment information. As a guest payer on PayPal, you will only be directed to the corresponding page to enter your bank information once you have submitted the order to us.
  4. Specify your billing and delivery address in the payment section.
  5. In the final step of the ordering process, verify that all of the information you entered is correct. If you would like to make changes to any of the information you entered, simply click on the step you would like to go back to in the ordering process chart on the top of each page. If all of the information is correct, click on the "Submit Order" button.
  6. We will send you an order confirmation e-mail as soon as we receive your order.
What should I do if the delivery is damaged?

If the shipment is obviously damaged upon arrival, unpack the goods in the presence of the deliverer in order to check for damage to the contents. Please always have the deliverer confirm any damage to the packaging in writing. 

And please contact us immediately if the goods inside the damaged packaging have also been damaged.

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